U-PIC Blog



WHAT OUR CLAIMS TEAM THINKS YOU SHOULD KNOW

Posted on September 23, 2019 by Matt Morelli

Our goal is to pay your claims out. That’s why you insure your packages, right? So that in the event something happens, you’re covered. It’s why U-PIC exists…to make you whole again. For you to maximize your investment into insurance protection, there are some things that you should understand to make sure that your claims are valid, and paid out. We sat down with a veteran claims processor, Anahi Villareal, to discuss some important nuances of shipping insured packages.

Claims

COVID-19 May Have a Lasting Effect on Parcel Shipping

Posted on July 19, 2021 by Matt Morelli

It was the last week of February, 2020. My wife and I, celebrating our honeymoon with a weeklong trip to Disneyworld, stood in line for Pirates of the Caribbean. Flipping through articles on my news app, I read a story that left me convinced that COVID was going to become a problem. To date, it’d been a big topic of discussion but it was yet to take hold in America. By all indications at that time, it was going to, and it was clearly going to be the precipice for change in a lot of aspects. I jumped over to my Amazon app and purchased some supplies that I thought might be good to have around in case things got weird.

They got weird.

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U-PIC SHIPPING INSURANCE AND YOUR SHIPPING LABEL SOFTWARE

Posted on August 26, 2019 by Matt Morelli

One of the most frequently asked questions from companies looking to work with U-PIC Shipping Insurance is, "So, we use (random shipping label software) to print our labels, and it already offers a built in insurance solution. What would we have to do to use U-PIC?"

The answer is simple - you don’t have to do much.

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WHY YOU NEED USPS INFORMED DELIVERY - PART 2

Posted on June 5, 2019 by Matt Morelli

Back in July of 2018, I penned an article about why you need USPS Informed Delivery. This article was about how the free service saved my marriage proposal, by giving me visibility into what would be in my mailbox that afternoon. It was the first bill for the engagement ring I purchased, and as luck would have it, I was well over 1,000 miles away from home, conveniently at a USPS tradeshow in San Antonio, TX.

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HOW SHIPPING INSURANCE WORKS

Posted on March 27, 2019 by Matt Morelli

You will probably encounter many different types of insurance during your lifetime. There’s insurance for homes, insurance for vehicles, even insurance for your very life. Everyone seems to understand what all these different insurances are for, but not many appreciate how shipping insurance works.

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SHIPPING INSURANCE FOR FEDEX SMARTPOST

Posted on March 26, 2019 by Matt Morelli

FedEx SmartPost is a shipping service offered by a joint venture between FedEx, and the United States Postal Service. The delivery initiates with FedEx, who takes SmartPost packages to the USPS facility nearest the delivery address. The USPS then handles the last mile delivery.

For your customers who are looking to save money on shipping, FedEx SmartPost is a great option.

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REDUCE YOUR ECOMMERCE SHIPPING EXPENSES

Posted on March 26, 2019 by Matt Morelli

Shipping can be expensive. And in the hyper-competitive e-tail environment, customers demand the best and fastest shipping solution for the least amount of money - or no money at all. The cost of shipping can quickly become a major expense for an ecommerce company. Left unchecked, it can whittle away at profits before you know it.

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AS ECOMMERCE GROWS CARRIERS FEEL THE PAIN

Posted on March 21, 2019 by Matt Morelli

Time is precious. Time does not give refunds or exchanges. In fact, time may be the most valuable commodity in the world.

In 2019, consumers do not have a lot of it to give. We expect the products that we order online, to show up on our doorstep later that same afternoon, if not the next day...or maybe the day after that. But that’s a stretch.

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IS IT ACTAULLY SHIPPING INSURANCE

Posted on March 5, 2019 by Matt Morelli

When you buy shipping insurance, you could be excused for thinking that all companies offer essentially the same service – but nothing could be further from the truth.

In fact, you’ll often find that shipping insurance offered through shipping carriers isn’t insurance in the truest sense of the word at all. You’re not actually covered for the value of the item, but only for the cost of a replacement, or even the manufacturer’s cost.

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2019 SHIPPING INSURANCE RATES

Posted on February 27, 2019 by Matt Morelli

How often do you think about shipping insurance? Probably not very often, and most likely only when you need to get something shipped and you want it to get to its destination in one piece. There’s always the temptation to skip on the insurance and just hope for the best, but that’s not always a great idea.

The challenge that many ecommerce businesses face, is that shipping insurance rates have increased in cost considerably, even since last year. More importantly, it’s not always obvious how much they cost to begin with!

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IS SHIPPING INSURANCE WORTH IT?

Posted on January 24, 2019 by Matt Morelli

As an ecommerce company, the most common way to get your customer’s order in their hands is by way of a shipping carrier. Unfortunately, your shipments are sometimes lost, damaged, or shorted while in transit – and as the retailer, you’re the one who gets the complaint. It’s very rare that a customer calls the shipping carrier when something goes wrong. It’s on you to take care of them. But shipping insurance rates are too expensive to make it worthwhile to even consider getting coverage, right?

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MARKETING FOR BEGINNERS: CONTENT MARKETING

Posted on October 5, 2018 by Matt Morelli

The term content has become prominent in the internet marketing space. Internet marketers, bloggers, and small business owners have come to understand the power of fresh, timely, targeted content. Content has become a valuable way of sharing information about your product and/or services, with the masses. Content marketing provides you with the opportunity to generate online authority, unlimited traffic, leads, and sales.

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BUYERS BLAME SELLERS FOR SHIPPING INCIDENTS

Posted on September 20, 2018 by Matt Morelli

This is a quick anecdote based on a real life experience I had the other evening. My beautiful fiancee and I were out to dinner, when the people at the table next to us began talking about a botched product delivery that happened. Normally I am not one to eavesdrop, but when a nearby discussion happening at 150 decibels, outside of inserting ear plugs there wasn’t much I could do to not hear every word.

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MARKETING FOR BEGINNERS: SOCIAL MEDIA

Posted on September 7, 2018 by Matt Morelli

Social media has changed the way humans interact. Then marketers got a hold of it, and ruined everything. Sorry y'all. For business owners, though, there is reason to rejoice. You are no longer burdened with the task of raising considerable funds in order to reach out to your current and prospective customers.

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INSURE YOUR EBAY PARCELS WITH U-PIC SHIPPING INSURANCE

Posted on September 6, 2018 by Matt Morelli

eBay seller who needs insurance? We have your solution right here! Claims paid in 7 – 10 days. Up to 90% less expensive than you may be used to paying. Easy setup, start insuring today! Recently, we learned that eBay is shuttering the eBay Apps Center after more than ten years of use by the by the majority of the company's sellers.

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MARKETING FOR BEGINNERS: EMAIL MARKETING

Posted on September 5, 2018 by Matt Morelli

In our next installment of Marketing for Beginners, we’re going to discuss email marketing. Email marketing is an easy and affordable way to reach out to your customers and prospects. It provides you with a reasonably effective way to foster a relationship and help make them return customers.

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INSURANCE FOR LOW VOLUME SHIPPERS

Posted on August 27, 2018 by Matt Morelli

Whether it is your main business or a side business, adding shipping insurance to the packages that you send out is never a bad idea. Many small business owners do not think they need shipping insurance because they do not ship a high volume of products.

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MARKETING FOR BEGINNERS: YOUR PERSONAL BRAND

Posted on August 20, 2018 by Matt Morelli

The majority of U-PIC’s customers are eCommerce brands. Our entire business model revolves around our customers shipping products out, so we think that it only makes sense to share what we know about growing eCommerce businesses, with you. In the truest sense of the words — your success, is our success.

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WHEN IN DOUBT INSURE

Posted on August 20, 2018 by Matt Morelli

“Did you know that 94% of customers blame the retailer when shipping doesn’t go well? That means they are calling you the minute they don’t get their shipment, not the carrier.” – issuu.com. There are billions of packages that get sent out every day and sometimes, when Ship Happens™, customers want a solution to their problem ASAP.

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I ONLY NEED TO INSURE ONE PACKAGE

Posted on August 9, 2018 by Matt Morelli

If you only need to insure one package, or a few packages at a time, you can do that by clicking here. U-PIC offers a solution for our low volume customers who only need to insure packages every so often, and who do not meet the minimum threshold for a high volume account.

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SHOULD I INSURE MY PACKAGES?

Posted on August 9, 2018 by Matt Morelli

For many organizations, the question whether to ‘self-insure’ or enroll in a 3rd party shipping insurance plan is one that receives a great deal of scrutiny. From the outset, cost is cited as the rationale for self-insuring packages. On the surface this logic seems rigid, but when you begin to dig into the unidentified risk factors that need to be weighed, the line of reasoning begins to crumble.

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PACKAGING TIPS FOR SHIPPERS

Posted August 6, 2018 by Matt Morelli

This blog will be short and sweet, by my standards. Today I want to talk a little bit about how to properly package your products. While there are myriad options for carriers, and each carrier has a specific set of guidelines, there are some best practices which if followed, may lead to less shortage or loss during the delivery process.

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HOW TO AVOID CLAIM DENIALS

Posted August 3, 2018 by Matt Morelli

A lot of the blog content we will author will be geared toward helping clients grow their eCommerce business. This piece however, is to help you have a smooth and easy claims process with U-PIC Shipping Insurance. We get it, reading the small print is no fun. But the small print is where all the terms and conditions it’d be helpful to know are housed.

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U-PIC EMPLOYEE INTERVIEW WITH BLISS LANDON

Posted August 2, 2018 by Matt Morelli

Since 1989, Bliss Landon has been dedicated to providing low cost shipping insurance to individuals and businesses. She understands the need for peace of mind when it comes to shipping valuable items as well as getting claims processed quickly if any items are damaged. To her, people aren’t just numbers on a spreadsheet.

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8 SHIPPING HORROR STORIES

Posted August 1, 2018 by Matt Morelli

If you are like most Americans, you’ve ordered products online. It’s simple, fast, and is a huge time saver. The convenience of online shopping can’t be beat. The challenge, of course, is rolling the dice when it comes to speedy and safe delivery. Now don’t get me wrong, the major parcel carriers do a phenomenal job, and the majority of packages delivered show up at their final destination completely unscathed.

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WHY YOU NEED USPS INFORMED DELIVERY - PART 1

Posted July 31, 2018 by Matt Morelli

Here’s a light-hearted, but very true tale of my favorite USPS product – Informed Delivery. In the middle of April, I purchased an engagement ring for my girlfriend. She had no qualms about making me well aware of the exact ring she had her eyes on. No qualms. Like…none. At all.

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BE THE GRAY MAN - 6 WAYS TO PREVENT PORCH PIRACY

Posted July 30, 2018 by Matt Morelli

Package theft is one of the fastest growing crimes in the US. As ecommerce continues its meteoric growth, and more people are choosing to shop online rather than in-store, the door is wide open for petty criminals to have a field day through your neighborhood. The Gray Man Theory is an old spy concept that takes into account the tactics, techniques, and procedures of reducing an adversary’s awareness of your presence and actions.

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