U-PIC Shipping Insurance Claims

Our goal is to make your claims experience fast and painless. Claims are typically processed within 7-10 business days.

Find your relevant section below. Follow the instructions to submit your claim and receive a claim number. Using the claim number you receive, you will have the ability to upload the required documents and the option to send an online affidavit request to the recipient.

If you have any questions or concerns please contact us at 800-955-4623, option 2 for claims.

DHL Clients

Use this form to file a new DHL claim, or to check the status of an existing DHL claim.

For DHL eCommerce Domestic or Easy Returns Claims, use a tracking number. For DHL International Claims use the Customer Confirmation Number that starts with either GM or LJ.

Amazon Clients

Use this form to file a new Amazon claim, or to check the status of an existing Amazon claim.

You may also check an existing claim using the claim ID and email address here.

The insured value is the value you chose to insure the shipment for when purchasing insurance through Amazon. Keep in mind there may be a 1-5 day delay between the time you purchase insurance on Amazon's website and the time we receive those shipping records from Amazon.

U-PIC Direct Clients

U-PIC Direct Clients use the button below to log in and file a new claim, or use the form to check the status of an existing claim.

Buy-Now One-Time Purchasers

Use the form below to file a claim if you purchased insurance through the buy-now feature and DID NOT opt-in to create a guest account.

Have you already submitted a claim for your buy-now shipment? Use the form below to view the status of your existing claim.

Buy-Now Guest Account Users
Chitchats Clients
Endicia Clients

Endicia clients check the status of an existing claim using this form. To file a claim, log into your account on Endicia's website.


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