File A U-PIC Shipping Insurance Claim

Welcome to our Claims Portal!

We’re here to make your claims process fast, easy, and stress-free. Claims are typically processed within 7-10 business days.

To get started, find the section below that fits your needs and follow the instructions to submit your claim. Once submitted, you will be redirected to your claim status page where you can easily upload any required documents and track progress.

You can return to this page anytime to access your claim status page and stay updated.

If you have any questions, feel free to contact our team at 800-955-4623 or claims@u-pic.com.

We’re just a click or call away to assist with anything you need.
Amazon / Veeqo Clients
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DHL Clients
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Enter your tracking number to file a new DHL claim, or to check the status of an existing DHL claim.

For DHL eCommerce Domestic or Easy Returns Claims, use the tracking number. For DHL International Claims, use the Customer Confirmation Number that starts with either GM or LJ.

Go to DHL's claim portal.
Chitchats Clients
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TikTok Clients
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U-PIC Direct Clients
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U-PIC Direct Clients can log in to file a new claim, or enter a Claim ID and Client ID here to check the status of an existing claim.
U-PIC Buy Now Users
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You can use the following form to file a claim if you purchased insurance through the Buy Now section of our site.

If you opted to create a web account when purchasing your insurance, you can also log in to file your claim.

Have you already submitted a claim for your buy-now shipment? Use the form below to view the status of your existing claim.

Collection Protection Clients
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Collection Protection Clients can log in to file a new claim, or enter a Claim ID and Client ID here to check the status of an existing claim.