Buyers Blame Sellers for Shipping Incidents

Posted on September 20, 2018, by Matt Morelli

This is a quick anecdote based on a real-life experience I had this week. While my fiancé and I were enjoying a lovely evening at dinner, we couldn't help but overhear a neighboring table passionately discussing a botched product delivery. Admittedly, the discussion's volume — easily 150 decibels — combined with the relevance of my profession, drew my attention, and I found myself shamelessly eavesdropping.

As I tuned in, it became apparent that one of the individuals at the table had ordered something online and had been eagerly awaiting its arrival. However, to their dismay, the package didn't show up on the scheduled delivery date. Frustration grew as they waited for two more days, holding on to hope that the delivery would eventually materialize.

Finally, unable to wait any longer, the person decided to contact the company from which they made the purchase. To their surprise and relief, the company promptly provided them with a full refund for the undelivered item. Content with the resolution, they moved on, assuming the package was lost or perhaps mishandled by the shipping carrier.

But here's where the story takes an intriguing twist. Two days after the refund, a humorous revelation unfolded. It turned out that the missing package had found its way to an unexpected location – just two houses down, at the doorstep of the recipient's own mother!

Rather than contacting the company to update them about the sudden reappearance of the package, the person shrugged it off, saying, “I didn’t want to call the company back to let them know that I’d found the box, it was their fault anyway…”

Fingers Pointing at Woman

As I reflected on the situation, it struck me that this incident illustrates a broader issue – the world of ambiguous responsibility when it comes to shipping and deliveries. It's easy to point fingers at the shipper or shipping carrier when a package fails to arrive or arrives damaged. However, the truth behind what actually happened is often much more complex.

This whole experience reinforced my belief that we need reliable safeguards in place to protect both buyers and sellers in such scenarios. Imagine if the company had opted for U-PIC Shipping Insurance – a safety net that would have provided full indemnity in this situation. With U-PIC, even when a carrier marks a package as delivered, but the recipient claims it never showed up, you're covered.

To learn more about how U-PIC can offer peace of mind and security for your shipments, give us a call at 800-955-4623 or email our agents at today.

In the end, this amusing anecdote serves as reason 384,203,490 for why we need to prioritize shipping insurance. It's the best way to navigate the complexities of package deliveries and ensure that both buyers and sellers are protected.

Subscribe to receive more news