Shipping Insurance FAQs

How can you offer insurance at such low costs?

U-PIC combines over 30 years of expertise with industry-leading technology to cut costs that we pass directly onto our clients. U-PIC's focus is on insurance where the carriers priority is on their transportation business and have little desire to create an insurance solution that is competitive.

Is there a minimum purchase requirement to be a U-PIC customer?

Not at all. Every shipper has a unique set of circumstances that we custom build programs to meet.

Why should I select U-PIC for my insurance?

U-PIC has been insuring packages since 1989. What we have learned is that this business comes down to two main things: rates and claims. U-PIC not only offers the most competitive rates in the industry, but we will not be beat in the claims experience. U-PIC has the most efficient, technologically driven claims process in the industry. Our staff of licensed insurance claims reps will give you a VIP experience through-out the entire process.

How do I file a claim?

U-PIC clients can file a claim online by logging into the U-PIC website and clicking on the ‘File a Claim’ link at the bottom of the manifest menu. Follow the simple instructions and submit the claim. You will receive a claim number instantly with the ability to upload any additional required documents as well as the option to send your buyer an online affidavit by simply entering their email address. For detailed instructions on what is required when filing a claim, please see our claims filing instructions also located within the claims section on the website.

Does U-PIC offer any partnership opportunities?

U-PIC is always looking for more ways to bring our insurance solution to as many people as possible. If you have a label printing platform or ecommerce solution we would love to talk about adding more value to your current offering.

Are there any package requirements?

Packages are required to meet carriers standards. Every carrier has information on best practices when shipping your packages through them. For information on where this can be found please feel free to contact us.

What types of items are not covered through U-PIC's insurance?

While we do have a list of excluded commodities, there are exceptions that can be made depending on your specific set of circumstances. The standard list of exclusions include: Accounts, bills, bullion, currency, deeds, evidence of debt, furs, original/fine art, computer chips, money, notes, securities, perishable cargo, precious/semi-precious stones, televisions, tickets, laptop computers, cellphones, personal goods, or similar property unless endorsed in writing.

How do I insure my packages with U-PIC?

U-PIC has many different options for reporting insured shipments. We are integrated into several shipping software applications, and can provide export options if you are using carrier software.

What is a 'DVU'?

A 'DVU' is a Declared Value Unit. It is the equivalent to $100 worth of coverage. A package valued at $300 would cost 3 DVUs. DVUs are calculated in $100 increments and are not pro-rated.

If U-PIC does not want me to specify that my parcel is insured on the outside of the package, how do I show to my customer that the parcel is insured?

Leaving the outside of your package unmarked will help it to get to its destination without any unwanted attention. To make sure your customer knows that you are covering their items please 'click here' to print our insurance cards that you can include inside of your package.

Who is the consignee?

The consignee is the buyer.

How is a claim paid, and to whom?

All claims are paid out via check. Claims are always paid out to the shipper/policy holder.

What countries are excluded when I have a direct policy with U-PIC?

This list of excluded countries is specifically for those who hold volume policies with U-PIC or any of its vendors. Packages sent to these countries can not be insured.

  • Afghanistan
  • Algeria
  • Angola
  • Belarus
  • Bosnia and Herzegovina
  • Burundi
  • Cote d'ivoire (Ivory Coast)
  • Croatia
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Jordan
  • Liberia
  • Libya
  • Moldova
  • Montenegro
  • Myanmar (Burma)
  • Nigeria
  • North Korea
  • Paraguay
  • Republic of the Congo
  • Russia
  • Serbia
  • Sierra Leone
  • Somalia
  • Sri Lanka
  • Sudan
  • Syria
  • Togo
  • Yemen
  • Zimbabwe

What countries are covered when purchasing directly from the U-PIC website?

Following are the countries covered in the Buy Now program.

  • AFO / DPO / FPO Military Mail
  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Bangladesh
  • Barbados
  • Belgium
  • Bermuda
  • Bulgaria
  • Canada
  • Chile
  • China
  • Costa Rica
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greenland
  • Guatemala
  • Guyana
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Luxembourg
  • Malaysia
  • Mauritius
  • Mexico
  • Morocco
  • Namibia
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Samoa
  • Singapore
  • Slovakia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Ukraine
  • United Kingdom
  • United States
  • Venezuela

Are there limits to where I can insure a package to?

As long as the package is originating within the U.S. or Canada, it can be insured to any country with the exception of the few countries we have listed on our restricted countries list.

What is actually covered under this insurance?

U-PIC insurance covers the invoice value of the item plus the postage costs against loss, damage, or shortage that occurs while in transit.

Can I include the shipping costs in the declared value when I insure my package?

Yes! You can be reimbursed for the postage costs if it is included in the declared value.

Does U-PIC retain my credit card information on its servers?

No. U-PIC wants to keep your financial data private and secure. At the time of an online order, U-PIC gathers your credit card information via SSL (Secure Socket Layer) and sends the encrypted credit card information to our credit card processor. Once the transaction is completed by the processor, the credit card information is destroyed. U-PIC never retains your credit card number or expiration date in its databases.

Are there any excluded zip codes for insured shipments?

Yes. For coins and jewelry, U-PIC will not insure shipments to or from the following zip codes:

  • 10017
  • 10036
  • 94102
  • 94108

How does shipping insurance work?

We have a complete description of the ways to obtain the shipping insurance you need. Just click here and select the option that is right for you!