Shipping Insurance FAQs

How can you offer insurance at such low costs?

Carriers are in the business of transporting goods. Our main focus is on insurance and with our excellent reputation for fast, accurate claims processing, we have underwriting leeway and tremendous buying power.

Is there a minimum purchase requirement to be a U-PIC customer?

No. We have programs available for every shipper, small and large.

What is the claims process for DHL Global Mail clients?

DHL Global Mail clients can file a claim online by clicking the claims link from the navigation bar and searching for a manifest record with their DHL Global Mail tracking number. Follow the simple instructions and submit the claim. You will receive a claim number and email confirmation with the ability to upload any additional required documents as well as the ability to send your buyer an online affidavit request using their email address. The status of your claim can be checked at any time by searching for it, on the claims page, with the DHL Global Mail tracking number used to submit the claim.

Why should I select U-PIC for my insurance?

As one of the the oldest parcel insurance specialist in the country, we became a leader by providing fast, courteous and superior service with very competitive rates. We have invested considerably in training and systems and we have the “know how” to be true insurance experts. The carriers are experts in shipping and for them, insurance is a highly profitable, but low priority business. No one can match our service, technology and experience, period.

How do I file a claim?

U-PIC clients can file a claim online by logging into the U-PIC website and clicking on the ‘File a Claim’ link at the bottom of the manifest menu. Follow the simple instructions and submit the claim. You will receive a claim number instantly with the ability to upload any additional required documents as well as the option to send your buyer an online affidavit by simply entering their email address. For detailed instructions on what is required when filing a claim, please see our claims filing instructions also located within the claims section on the website.

What is the claims process for Amazon merchants?

Amazon merchants can file a claim online by clicking the claims link from the navigation bar and searching for a manifest record by providing the declared value and tracking number. Follow the simple instructions and submit the claim. You will receive a claim number and email confirmation with the ability to upload any additional required documents. The status of your claim can be checked at any time by searching for the claim using its declared value and tracking number on the claims page.

What is the claims process for policy holding clients?

U-PIC clients can file a claim online by logging into the their account page and choosing to file a claim on a manifest record or by clicking the claims link from the navigation bar. Follow the simple instructions and submit the claim. You will receive a claim number and email confirmation with the ability to upload any additional required documents as well as the ability to send your buyer an online affidavit request using their email address. The status of your claim can be checked at any time by viewing the claim through your account page.

USPS lost or damaged parcel:

  1. Fill out the U-PIC claim form
  2. Upload a proof of value
  3. Obtain a signed statement (affidavit) from the consignee (buyer)

UPS, FedEx, DHL, LTL lost or damaged parcel:

  1. Fill out the U-PIC claim form
  2. Upload a proof of value
  3. Upload a copy of the carrier's settlement check (if applicable)

Do I do anything different if my claim is for the U.S. Postal Service?

Please note that timeframes quoted are counted on the basis of calendar days. Claims for USPS do have different filing requirements than other standard carriers (i.e. UPS, FedEx, LTLs). If you are filing a claim for a lost domestic parcel, you must wait 21 days from the date of shipment prior to filing a claim with U-PIC. For international and APO/FPO shipments, you must wait 45 days from the date of shipment prior to filing a claim with U-PIC. Italy requires a wait period of 60 days from the date of shipment. If filing a claim for a damaged parcel, you may file immediately. All claims must be filed within 90 days from the date of shipment. For USPS shipments we require a signed affidavit from the consignee (the intended recipient) of the parcel stating non-receipt or damage to the parcel. If you would like additional information on the required documents, please visit our claims page.

What if I do not have an electronic shipping system?

U-PIC has many different options for reporting insured shipments. We are integrated into several shipping software applications, and can provide export options if you are using carrier software.

What is a 'DVU'?

A 'DVU' is a Declared Value Unit. It is the equivalent to $100 worth of coverage. A package valued at $300 would cost 3 DVUs. DVUs are calculated in $100 increments and are not pro-rated.

If U-PIC does not want me to specify that my parcel is insured on the outside of the package, how do I show to my customer that the parcel is insured?

Click here to print insurance cards that you can include inside of your packages.

Who is the consignee?

The consignee is the buyer.

What countries are covered when purchasing insurance for single packages directly from the U-PIC Buy Online portal?

APO/FPO/DPO
Argentina
Australia
Austria
Bahamas
Bangladesh
Barbados
Belgium
Bermuda
Canada
Chile
China
Costa Rica
Cyprus
Czech Republic
Denmark
Dominican Republic
Ecuador
Egypt
Eire
England
Estonia
Finland
France
Germany
Ghana
Great Britain
Greenland
Guatemala
Guyana
Holland
Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Luxembourg
Mauritius
Mexico
Morocco
Namibia
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Samoa
Scotland
Slovakia
South Korea
Spain
Sweden
Switzerland
Taiwan
Trinidad and Tobago
Turkey
Ukraine
United Kingdom
United States
Venezuela
Wales

What countries are excluded from insurance under the international policy?

This list of excluded countries is specifically for those who hold volume policies with U-PIC or any of its vendors. Packages sent to these countries can not be insured.

  • Afghanistan
  • Algeria
  • Angola
  • Belarus
  • Bosnia and Herzegovina
  • Burundi
  • Cote d'ivoire (Ivory Coast)
  • Croatia
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Jordan
  • Liberia
  • Libya
  • Moldova
  • Montenegro
  • Myanmar (Burma)
  • Nigeria
  • North Korea
  • Paraguay
  • Republic of the Congo
  • Russia
  • Serbia
  • Sierra Leone
  • Somalia
  • Sri Lanka
  • Sudan
  • Syria
  • Togo
  • Yemen
  • Zimbabwe

Are there any excluded zip codes for insured shipments?

Yes. For coins and jewelry, U-PIC will not insure shipments to or from the following zip codes:

  • 10017
  • 10036
  • 94102
  • 94108

Can U-PIC provide insurance for jewelry through the website on an as-needed basis?

Yes. U-PIC has recently added jewelry to the Buy Online order option. The rate for shipping jewelry is a little higher than normal due to the heightened risk involved in insuring these items but you will still enjoy a discount to the carrier rates.

I frequently order insurance online from U-PIC. How can I keep from having to fill out my information each time?

U-PIC’s site will store a 'cookie' on your machine whenever you purchase insurance online with us. The next time you visit the online ordering page; the U-PIC system should recognize you and automatically fill in the fields most likely to have not changed between orders. Fields that are expected to change, like Package IDs and ship dates are left blank. You will also be required to re-certify that you are not insuring restricted items.

If your browser cannot read cookies, or if you have elected to turn cookies off, you may still receive the same benefit by entering any of your prior order IDs in the field on the welcome page along with your zip code. The U-PIC system will retrieve the information from your prior order and insert the data into your form to save typing and speed the ordering process.

Why will U-PIC only remit claim checks to the person whose credit card purchased the insurance?

It is vital that U-PIC and U-PIC’s customers prevent insurance fraud whenever possible. By remitting checks only to the owner of the purchasing credit card, U-PIC can reduce false claims using stolen credit cards. This helps U-PIC keep the cost of insurance as low as possible for its customers.

Does U-PIC retain my credit card information on its servers?

No. U-PIC wants to keep your financial data private and secure. At the time of an online order, U-PIC gathers your credit card information via SSL (Secure Socket Layer) and sends the encrypted credit card information to our credit card processor. Once the transaction is completed by the processor, the credit card information is destroyed. U-PIC never retains your credit card number or expiration date in its databases.