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We have updated our privacy policy. Please review it here.
We have updated our Terms of Service. Please review them here.
Think navigating the world of shipping insurance is a headache? We're here to prove you wrong. With U-PIC, safeguarding your shipments is not only straightforward but also cost-effective. Whether you're an individual looking to protect a single package or a business owner seeking comprehensive coverage, our FAQs are designed to address all your questions and make the process as simple as possible.
Our team of licensed claim representatives ensures you receive VIP treatment throughout the process, making it as smooth and stress-free as possible.
Additionally, U-PIC is SOC-2 compliant, which means we take data security seriously. If keeping your information safe is a priority, U-PIC is a strong choice for your shipping insurance needs.
Combining over 30 years of expertise with industry-leading technology, U-PIC effectively reduces costs that we then transfer directly to our clients. This approach sets us apart from carriers whose main focus is transportation. U-PIC's specialization in third-party shipping insurance enables us to streamline costs and provide optimal value. Additionally, our partnership with The Continental Insurance Company reinforces our ability to offer substantial savings directly to you.
We have two primary ways to obtain shipping insurance:
See more about how shipping insurance works with U-PIC.
Objectively, yes, adding additional layers of protection to your package as it moves through the postal service is a good idea. Each day, billions of shipments are injected into the postal stream, and each day, more and more of those shipments are lost or damaged. Merchants should weigh the risk vs. reward of adding shipping insurance to their packages, and consider services that third party insurance solutions provide, such as fast claims processing.
See more about why shipping insurance is a good idea.
Shipping insurance protects both buyers and sellers from the risks associated with shipping packages through the postal system. Shipping insurance is an optional paid service added to a package, designed to compensate the buyer or seller in the event that the contents of a parcel are damaged, lost, or stolen while in transit.
When some form of loss takes place during transit, a claim may be filed with the insurer, and the claimant may be indemnified by the insurer up to the declared value that was insured.
Shipping insurance may be bought and paid for by a buyer (of products), or a seller. The party who purchases the insurance is the insured, and is also the party who will be indemnified once the claim has been adjusted.
Shipping insurance is calculated in $100 increments, called "Declared Value Units" or "DVU’s" for short. One DVU is equal to $100 worth of insurance coverage. To calculate how much your shipping insurance would cost, multiply the rate of insurance per DVU (or per $100) of coverage needed for the shipment. For example, an item that you are looking to insure for $300 would be insured for 3 DVU’s. If you were to pay $0.45 per DVU, shipping insurance on a $300 package, would cost $1.35. Keep in mind that a DVU is based on a whole unit of measurement, so a package valued at $250 would count as three DVU’s.
You can calculate your rates for BUY NOW shipments using our rate calculator. Please keep in mind that direct clients may qualify for lower rates.
A "DVU" is a "Declared Value Unit". One DVU is equal to $100 worth of insurance coverage. To calculate how much your shipping insurance would cost, multiply the rate of insurance per DVU (or per $100) of coverage needed for the shipment. For example, an item that you are looking to insure for $300 would be insured for 3 DVU’s. If you were to pay $0.45 per DVU, shipping insurance on a $300 package, would cost $1.35. Keep in mind that a DVU is based on a whole unit of measurement, so a package valued at $250 would count as three DVU’s.
Our standard list of exclusions include: Accounts, bills, bullion, currency, deeds, evidence of debt, furs, original/fine art, computer chips, money, notes, securities, perishable cargo, precious/semi-precious stones, televisions, tickets, laptop computers, cellphones, personal goods, or similar property unless endorsed in writing.
See our standard coverage rules.
*These exclusions may be different based on the details of your policy with U-PIC.
As long as a package originates within the U.S. or Canada, it can be insured to any country, with the exception of the countries listed on our excluded countries list, and a few zip codes where coins and jewelry cannot be mailed.
See what countries are excluded when you have a direct policy with U-PIC.
See what countries are covered when purchasing insurance from the BUY NOW section on U-PIC or through your web account by viewing the list of covered countries.
See our excluded zip codes.
This list of excluded countries is specifically for clients that hold direct volume policies with U-PIC, or any of its vendors. Packages sent to these countries cannot be insured.
The following are the countries covered in our 'Buy Now' or web client programs. Any country not listed here is excluded from coverage.
Yes. For coins and jewelry, U-PIC will not insure shipments to or from the following zip codes:
Yes. If you include your shipping costs in your declared value when you purchase your insurance, they can be reimbursed in the event of a claim.
Please be aware that our policy explicitly excludes the following scenarios:
To ensure the safe transit of your shipments and a smooth claims experience, we strongly recommend following carrier packaging requirements.
For best practices, please review our Packaging Guidelines page.
No. Every shipper has a unique set of circumstances that we custom build programs to meet.
No. U-PIC can integrate with many different shipping software platforms. Just let us know what platform you use and we can work with you.
Some popular shipping software platforms that generate reports that are compatible with U-PIC are:
There are many shipping label platforms. If you have any questions about your specific software or reporting method, feel free to reach out to our support team for details.
At U-PIC, we're dedicated to expanding the reach of our insurance solutions to a wider audience. If you're involved with a label printing platform or an ecommerce solution, we're excited to explore opportunities for enhancing the value of your existing services through collaboration. Let's engage in a conversation about how we can work together to benefit both parties.
We provide our direct clients with a handful of convenient methods for reporting shipments to U-PIC, tailored to suit your needs. Whether you prefer to provide one-off shipment details through your online manifest, to send a monthly report of shipments to be billed off, or to connect through our REST API to provide records, we have you covered.
We will work with you to find the best reporting method for you.
While persishable cargo is considered an excluded comodity under our standard coverage rules, there's an option to obtain coverage for perishable cargo through an endorsement for clients who hold a direct policy with U-PIC.
Our standard coverage rules state that packages are covered while in transit from point A to point B. Once the package is delivered, any loss or damage after that point will not be covered by U-PIC. However, there's an option to obtain coverage for porch piracy through an endorsement for clients who hold a direct policy with U-PIC.
Clients who hold a direct account or web account with U-PIC can log in to their accounts to file a claim.
Customers who purchased their coverage under an integrated partner of U-PIC (such as DHL or Amazon) can file a claim through their respective claims gateway. If your claims gateway is not listed, please contact support for assistance.
After filing a claim, a claim number will be provided, along with detailed claims instructions on what is required to complete your claim. You will also have the ability to upload any required documentation and to send an electronic affidavit to the consignee.
The consignee is the buyer or intended recipient of the package.
Damage:
Loss:
*These requirements may be different based on the details of your policy with U-PIC.
All claims must be filed before 90 days from the date of shipment to be honored.
*This requirement may be different based on the details of your policy with U-PIC.
The standard requirements to complete a claim are as follows:
*These requirements may be different based on the details of your policy with U-PIC.
All claims are paid out via paper check, ACH, echeck, or wire depending on the preferences of the direct account holder. Claims are always paid out to the shipper/policy holder unless otherwise requested in writing by the shipper/policyholder.
Yes. If you include your shipping costs in your declared value when you purchase your insurance, they can be reimbursed in the event of a claim.
You can cancel your claim by clicking the cancel button under the claim status page for the corresponding claim at anytime. Or you can contact claims@u-pic.com and we can cancel your claim for you.
Clients who hold a direct account or web account with U-PIC can log in to their account to see all of their claims.
Clients who do not hold a direct account or web account with U-PIC will have to look up their claims individually by tracking number.
For most claims, U-PIC Shipping Insurance requires an affidavit from the recipient to verify the details of the claim and proceed with processing. However, requirements may vary depending on the client’s policy; some may accept other forms of documentation, such as correspondence between the buyer and seller.
For specific requirements related to your claim, please see your claim instructions, your claim status page, or contact our claims team at 800-955-4623 (option 2).
If you forgot your account details, please reach out to U-PIC support.
We provide our direct clients with a handful of convenient methods for reporting shipments to U-PIC, tailored to suit your needs. Whether you prefer to provide one-off shipment details through your online manifest, to send a monthly report of shipments to be billed off, or to connect through our REST API to provide records, we have you covered.
We will work with you to find the best reporting method for you.
Clients who hold a direct account or web account with U-PIC can log in to their account to file a claim.
Clients who do not hold a direct account or web account with U-PIC will have to file their claims individually by tracking number.
Clients who hold a direct account or web account with U-PIC can log in to their account to see all of their claims.
Clients who do not hold a direct account or web account with U-PIC will have to look up their claims individually by tracking number.
Clients who hold a direct account or web account with U-PIC can log in to their account to see all of their orders.
Clients who do not hold a direct account or web account with U-PIC will have to keep track of their orders personally.
If you have any questions that aren't listed here on this page, please don't hesitate to contact our support team via email, give us a direct call, or you can engage in a live chat by clicking the chat bubble at the bottom right-hand corner of the screen. We are ready to answer any questions you may have!
