Terms of Service

Thank you for visiting u-pic.com. U-PIC Insurance Services, Inc. provides our website and services subject to the following terms of service. By using our site, you agree to these terms. Please read them carefully.

The content of this website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of U-PIC Insurance Services, Inc. and is protected by United States and international copyright laws. Unauthorized use and/or duplication of this material without express and written permission from U-PIC Insurance Services, Inc. is strictly prohibited.

Any use of the content provided on this website is for informational purposes only and may not be used, distributed, or reproduced without the prior written consent of U-PIC Insurance Services, Inc.

As a user of this website, you agree to the following responsibilities:

1. Compliance with Laws and Regulations: You agree to comply with all applicable local, state, national, and international laws and regulations when using this website.
2. Accurate Information: You agree to provide accurate, current, and complete information about yourself as prompted by any application forms on the website.
3. Account Security: You are responsible for maintaining the confidentiality of your account information, including your password, and for any and all activities that occur under your account. You agree to notify U-PIC Insurance Services, Inc. immediately of any unauthorized use of your account or any other breach of security.
4. Prohibited Activities: You agree not to engage in any of the following activities:
   • Uploading, posting, or transmitting any material that infringes on the rights of any third party, including but not limited to intellectual property rights, privacy rights, or publicity rights.
   • Using the website to transmit, distribute, or store material that is inappropriate, obscene, defamatory, or otherwise objectionable or offensive.
   • Engaging in any activity that interferes with or disrupts the website or the servers and networks that host the website.
   • Attempting to gain unauthorized access to any portion of the website, other accounts, computer systems, or networks connected to the website, through hacking, password mining, or any other means.
   • Using any robot, spider, scraper, or other automated means to access the website for any purpose without the express written permission of U-PIC Insurance Services, Inc.

1. Adherence to Coverage Rules: As a user of U-PIC Insurance Services, Inc., you agree to adhere to all coverage rules provided to you upon sign-up, upon claim-filing, or as outlined on the coverage-rules page if you are a buy now or multi-buy customer.
2. Understanding Coverage Terms: You are responsible for thoroughly reviewing and understanding the coverage rules applicable to your insurance plan. These rules detail the conditions, limitations, and exclusions of your coverage.
3. Updates to Coverage Rules: U-PIC Insurance Services, Inc. reserves the right to update or modify the coverage rules at any time. Any changes to the coverage rules will be communicated to you through the website or via the contact information you provided during sign-up. It is your responsibility to stay informed about any updates.
4. Compliance with Coverage Rules: You agree to comply with all the terms, conditions, and requirements specified in the coverage rules. Failure to adhere to these rules may result in the denial of claims or termination of coverage.
5. Access to Coverage Rules: For buy now or multi-buy customers, coverage rules are always accessible on our coverage-rules page. If you are a direct or integrated partner, coverage rules are provided at sign-up. Customers of integrated partners can find coverage rules on their claims gateway. You agree to review these rules regularly to ensure compliance.
6. Notification of Changes: You must notify U-PIC Insurance Services, Inc. immediately of any changes to your shipping practices or any other relevant information that may affect your coverage. Failure to provide timely updates may impact your coverage eligibility.
7. Claims Process: You agree to follow the procedures outlined in the coverage rules for filing claims. This includes providing all required documentation and adhering to any specified timelines. Non-compliance with the claims process may result in the denial of your claim.
8. Dispute Resolution: Any disputes regarding coverage or claims resolutions will be handled by contacting us via email at support@u-pic.com or claims@u-pic.com.

As a provider of insurance services, U-PIC Insurance Services, Inc. commits to the following responsibilities to maintain trust and ensure compliance with legal standards:

1. Data Retention and Anonymization: In compliance with California Department of Insurance regulations, U-PIC retains client data for a minimum of five years to fulfill our legal and regulatory requirements (10 CCR § 2190.2). After this period, we take appropriate measures to anonymize client data, ensuring that personal identifiers are permanently removed and the information cannot be linked back to any individual.
2. Compliance with Insurance Laws: U-PIC adheres strictly to insurance laws in all aspects of our operations. This includes, but is not limited to, the processing of claims, acceptance of payments, and all interactions with our clients and stakeholders. We are committed to conducting our business in a manner that upholds the integrity and guidelines set forth by regulatory authorities.
3. Claim Handling: We ensure that all claims are processed fairly and promptly, adhering to the stipulated guidelines and timeframes mandated by law. Our team is trained and equipped to provide the necessary support and guidance through the claim process to facilitate a smooth and transparent experience for our clients.
4. Privacy and Security of Client Information: U-PIC takes the privacy and security of client information seriously. We implement robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data. Our security protocols are regularly reviewed and updated to adapt to new threats and ensure compliance with current security standards.
5. Transparency and Communication: We commit to maintaining open and honest communication with our clients. This includes providing clear and accessible information regarding our policies, the terms of their coverage, and any changes to statutory regulations that may affect their policies.

By using our site, you agree to comply with and be bound by these terms of service.

We reserve the right to update or modify these terms at any time. All amendments will be posted on this page and are effective immediately upon posting. Please review this page periodically for changes.

Last update: June, 26th 2024

Please see our Privacy Policy, which you also consent to by visiting u-pic.com.

If you have any questions regarding these terms, please feel free to contact us at:

U-PIC Shipping Insurance

u-pic.com

3390 Auto Mall Drive
Westlake Village, CA 91362
USA

support@u-pic.com
800-955-4623