How to Avoid Claim Denials

Posted August 3, 2018, by Matt Morelli

When it comes to shipping insurance, a smooth claims process is crucial to ensure that your valuable shipments are protected. At U-PIC, we strive to provide a seamless experience for our customers. In this blog post, we will share essential tips to help you avoid claim denials and ensure a successful claims experience with U-PIC. By understanding these key factors and taking proactive steps, you can safeguard your shipments and navigate the claims process with confidence.

Man Upset in Front of Computer

  • File With Your Carrier Early

    Familiarize yourself with your carrier's claims policy to ensure you understand the coverage details. If your carrier provides the first $100 of coverage, it is crucial to promptly file your claim with them as soon as possible. Since carriers may have varying policies, it's essential to stay informed and updated. Delaying the filing of a claim with the carrier could potentially lead to a denial of the claim at the carrier level.

  • Use Detailed Tracking Information

    Opt for a delivery method that offers comprehensive tracking updates, ensuring you remain constantly informed about the package's whereabouts. By utilizing a mode of delivery that provides detailed tracking information, you can take proactive steps to notify customers if there are any delays. This level of service adds significant value to your customers' experience.

  • Know Your Commodities

    It's important to note that not all shipped items are eligible for insurance coverage. Claims made for items that fall under exclusions will be rejected. Take a moment to review our list of commodities that are excluded from coverage.

  • Know Your Countries

    Similar to commodities, failing to understand which countries are excluded from coverage can lead to unnecessary stress and denied claims. Click here for a list of excluded countries you should be aware of.

  • Secure Your Barcodes

    During transit, barcodes have the potential to become loose and detach, resulting in lost or unidentifiable packages. To prevent this, it is crucial to securely fasten the barcode onto the box or bag containing your products. Additionally, it is advisable to include a second set of barcodes inside the package as a precautionary measure in case the outer one becomes detached.

  • Use Strong Boxes

    Using sturdy and robust boxes is essential when it comes to shipping and packaging. Strong boxes provide superior protection for your items, ensuring they withstand the rigors of transportation. By opting for durable packaging materials, you can minimize the risk of damage and enhance the overall safety of your shipments. Invest in strong boxes to safeguard your valuable goods and give yourself peace of mind throughout the shipping process. Reusing old boxes is good practice for the Earth, but make sure they are still in good order.

  • Fill Box Space

    Properly filling the empty space within your box is crucial to prevent damage during shipping. By using appropriate packing materials such as bubble wrap, packing peanuts, or crumpled paper, you can effectively cushion your items and minimize the risk of shifting or impact-related damage. Ensuring a snug fit within the box not only adds an extra layer of protection but also helps maintain the structural integrity of the package. Take the time to fill box space thoughtfully, and your items will arrive at their destination intact and undamaged.

  • Don’t Draw Attention

    It is essential to ensure that the contents of your package are not easily identifiable to anyone. Avoid using branded boxes or packing tape that draws attention. The objective is to allow your packages to blend in seamlessly with other shipments, discouraging prying eyes. By opting for nondescript packaging, you decrease the likelihood of attracting potential thieves. Boring and inconspicuous packages have a higher chance of being overlooked by individuals with malicious intent.

These are the primary challenges our clients often run into, which result in claim denials and unhappy customers, causing frustration for both parties. Being aware of these best practices is a significant stride toward ensuring customer satisfaction and maintaining your own happiness. If you have any specific questions or require further assistance, please feel free to contact us anytime at or call us at 800-955-4623. We are here to help!

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