File a Shipping Insurance Claim

We're here to make your claims process fast, easy, and stress-free. Claims are typically processed within 7-10 business days. Find the section below that fits your needs and follow the instructions to submit your claim.
Questions? Call 800-955-4623 or email claims@u-pic.com

Partner claim gateway not found. Contact support@u-pic.com for more details.

Amazon / Veeqo Clients
DHL Clients

Enter your tracking number to file a new DHL claim, or to check the status of an existing DHL claim.

For DHL eCommerce Domestic or Easy Returns Claims, use the tracking number. For DHL International Claims, use the Customer Confirmation Number that starts with either GM or LJ.

Go to DHL's claim portal →
TikTok Clients
U-PIC Direct Clients
U-PIC Direct Clients can log in to file a new claim, or enter a Claim ID and Client ID here to check the status of an existing claim.
U-PIC Buy Now Users

File a claim if you purchased insurance through the Buy Now section of our site.

If you opted to create a web account when purchasing your insurance, you can also log in to file your claim.

Already submitted a claim? Use this form to view the status of your existing claim.