To File a New Claim:

Please answer the following questions to file a TikTok claim.

1. Was the shipping label for this package generated through the TikTok Shop Seller Center?

U-PIC only insures packages with labels generated through the TikTok Shop Seller Center. If your package was shipped with a label from a different provider, it is not insured by U-PIC at this time. Please contact your shipping carrier for further assistance.

2. Are you filing your claim within 90 days from the ship date?

Claims must be filed within 90 days from the ship date of the package. If you are filing a claim after 90 days from the ship date, your claim will likely be declined for a late file.

3. What type of claim are you looking to file?

4. Has it been at least 15 days from ship date since the package has gone missing?

You must wait 15 days from the ship date before you can file a claim for loss. This claim can be filed early, however it will be held until the waiting period passes. The claim will be submitted for its 7-10 business day processing after the waiting period passes.

File a Claim:

Tracking number

TikTok Order ID (provide one order ID if multiple)

Coverage Terms

TikTok Claim Login

To File a New Claim:

File a Claim:

To Check Claim Status: