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File A U-PIC Shipping Insurance Claim

Welcome to our Claims Portal!

Our goal is to make your claims experience fast and painless. Claims are typically processed within 7-10 business days.

Find and click on your relevant section below and follow the instructions to submit your claim. After you submit your claim, you can upload required documents and send an electronic affidavit to the recipient.

You can also use this page to check the status of an existing claim.

If you have any questions or concerns please contact us at 800-955-4623, option 2 for claims.

Partner claim gateway not found. Contact support@u-pic.com for more details.

Amazon / Veeqo Clients
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DHL Clients
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Use this form to file a new DHL claim, or to check the status of an existing DHL claim.

For DHL eCommerce Domestic or Easy Returns Claims, use a tracking number. For DHL International Claims use the Customer Confirmation Number that starts with either GM or LJ.

Or, click here to go to DHL's claim login page.
Chitchats Clients
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TikTok Clients
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U-PIC Direct Clients
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U-PIC Direct Clients can use the button below to log in and file a new claim, or use the form to check the status of an existing claim.

Buy-Now One-Time Purchasers
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Use the form below to file a claim if you purchased insurance through the buy-now feature and DID NOT opt in to create a web account.

Have you already submitted a claim for your buy-now shipment? Use the form below to view the status of your existing claim.

Buy-Now Web Account Users
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Collection Protection Clients
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Collection Protection Clients can use the button below to log in and file a new claim, or use the form to check the status of an existing claim.