How to File a Claim for Damaged LTL Freight

Simplifying LTL Freight Claims

LTL shipments are high-risk by nature — multiple transfers, tight timelines, and shared space. When freight arrives damaged, the last thing you need is a confusing or slow claims process.

That’s why we’ve created this step-by-step guide to help you document damage, gather the right paperwork, and file your claim quickly with U-PIC.

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📝 Step 1: Document the Damage

• Take clear photos of the damaged freight and packaging
• Save the bill of lading (BOL) with delivery exceptions noted
• Keep all packaging materials if possible

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📄 Step 2: Collect Documents

For LTL claims, you’ll typically need:

• Claim form (filed online through U-PIC.com)
• Invoice or proof of value
• Delivery receipt or POD (with notations if damage was visible)
• Photos of damage

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💻 Step 3: Submit Claim Online

• Visit our Claims Portal and submit your claim
• Submit all documents in one place on your claims status page
• Track claim status and communicate with our claims team directly

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⏱ Step 4: Receive Payment

Once your claim is submitted:

• U-PIC verifies and processes it quickly
• Claims are typically resolved within 7–10 business days
• Funds are paid directly to you or your designated payee

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✅ Pro Tips for Smooth Claims

• Describe any visible damage noted on the delivery receipt
• File promptly-within 30 days of delivery
• Package goods to meet carrier and insurance standards

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Why U-PIC?

• Fast online filing and resolution
• Friendly, responsive claims team
• Licensed in all 50 states and Canada

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Accidents happen. With U-PIC, getting reimbursed doesn't have to be painful.

With the right documentation and U-PIC’s streamlined process, you’ll move from damage to reimbursement in just a few simple steps