How to File a Claim for Damaged LTL Freight

Step 1: Document the Damage

• Take clear photos of the damaged freight and packaging
• Save the bill of lading (BOL) with delivery exceptions noted
• Keep all packaging materials if possible

Step 2: Collect Documents

For LTL claims, you'll typically need:

• Claim form (filed online through U-PIC.com)
• Invoice or proof of value
• Delivery receipt or POD (with notations if damage was visible)
• Photos of damage

Step 3: Submit Claim Online

• Visit our Claims Portal and submit your claim
• Submit all documents in one place on your claims status page
• Track claim status and communicate with our claims team directly

Step 4: Receive Payment

Once your claim is submitted:

• U-PIC verifies and processes it quickly
• Claims are typically resolved within 7-10 business days
• Funds are paid directly to you or your designated payee

Pro Tips for Smooth Claims

• Describe any visible damage noted on the delivery receipt
• File promptly - within 30 days of delivery
• Package goods to meet carrier and insurance standards

Why U-PIC?

• Fast online filing and resolution
• Friendly, responsive claims team
• Licensed in all 50 states and Canada

Accidents happen. With U-PIC, getting reimbursed doesn't have to be painful. With the right documentation and U-PIC's streamlined process, you'll move from damage to reimbursement in just a few simple steps.