Employee Interview with Dylan Scott

August 10, 2018 - Matt Morelli

Dylan is our Vice President of Sales, and specializes in working with some of our larger clients and partners. He has been with the company for almost ten years (as of this post), and is one of the most recognizable figures in our industry. His knowledge and experience is unsurpassed by most. If you want to talk to Dylan, you can call him at 800-955-4623 x6375 or shoot him at an email at dylan@u-pic.com any time.

Freestyle: Tell us a little bit about yourself
I’m a proud husband and father to two little girls who hold the keys to my world. I grew up in a family with a passion for traveling, and as such it’s enabled me to visit over 20 countries and really experience the beauty and charm of other cultures. I love to fish as often as I can, spend time beach camping, and enjoy watching or taking part in anything competitive.

What did you do before U-PIC?
From my earliest memory I’ve always been in sales. My family being from Brooklyn, NY always had the boisterous tongue and quick-witted personality that goes along with being a New Yorker. Sales always felt natural to me as it was intertwined into my upbringing. So, to some degree or another, my passion to help others, connect with people, and find solutions has led me on a path of sales for my entire professional career.

How do you spend your days off?
Most weekends are spent in the pool with my girls, wandering aimlessly at the mall buying things my wife insists we must have, or watching movies with the family. Being in SoCal, the weather tends to be good the majority of the year, so we spend as much time as we can outdoors. In our household the top choice is to go on bike rides, or put on some music and swim until our fingers get pruned up.

Describe a time when U-PIC saved a customer’s day
Over my career I’ve heard some tragic stories of companies rolling the dice and deciding not to insure their packages.

I was working with a customer a few years into my tenure here, and for the longest time he fought me on using our services. After he shared his horror story of buying insurance from a shipping carrier and having a $5,000 claim denied I didn’t blame him for his hesitation. I was persistent and kept on him for a couple months until he finally gave me the green light to insure his packages.

Mind you, he told me that one claim, was his one and only claim in 4 years, but wanted “the peace of mind for the holidays”. We’ve been providing Peace of Mind Since ’89, so we’re good…

It wasn’t more than a month after he started using us that he had 3 VERY high value claims for packages that were lost. He called me frantically trying to get some reassurance that we weren’t going to decline the claims. I assured him that what I promised him upfront will always stand true. Fast forward 6+ years and he’s still a valued client, and friend of mine. Oh, and we paid the 3 claims he had! I certainly never want my customers to experience a claim, but through a trying time, and giving him hope and confidence, I gained a lifelong client.

What motivates you in your current role?
My motivation stems from many areas. At the top is my infinite desire to make my family proud and lead them by my example. Beyond that, my passion is helping people find solutions. If I can change the view someone has and give them the confidence to explore new and creative markets (to grow their business) they otherwise wouldn’t explore by having our insurance in place, it’s very gratifying.

Getting out of the blue emails, calls, and letters from my customers and partners telling me how their business is thriving, and to hear a sincere thank you is all the motivation in the world. But also, my motivation comes from the tribe we have here at the office. Working with people you’d lay down in traffic for because you know who they are as individuals and as friends, and the integrity they exude with their everyday work has always motivated me to work harder.

If a child walked up to you today, and asked you for your best piece of advice, and you only had three minutes to spare—what would you say to them?
Be passionate about everything you invest your time with. Be honest, always. Always do the right thing even if it’s not the easiest thing. Be a role model and a leader. Have humility with all of life’s blessings. Don’t take anything for granted because many things can come and go quickly. Appreciate all that you have, even if it’s not a lot.

If you want something in life you need to set goals, sacrifice, and work hard to attain it. Be smart about your decisions, and know you always have a choice. Take great pride in your work and never give up on your goals. Never allow your integrity to be for sale.

Try as many things as you can while you’re young, and you may discover a beautiful talent or passion you previously knew nothing about. Have a heart filled with empathy for others around you. Choose happiness and positivity always. The key to happiness is surrounding yourself with people you love and a career you are fulfilled at. Above all, have a good sense of humor. Without laughter, life becomes way too serious and life is too short to not have joy every day.